VoIP FAQ

Tips? Tricks? Educate yourself? Advice? How?

VoIP FAQ

Answers to your Questions

Please contact us on
Tel: 021 906 6 906
Email: info@tel-a-care.co.za

We more then happy to assist

My telephone service is expensive?

With Tel-a-care we will provide you with low call rates and low rental

When Calling towards international numbers becomes way too expensive and unpractical?

With Tel-a-care VoIP you can now travel the world, cut on call cost and still be connected as long as you have internet.

Maintaining my old PABX telephone system can become expensive?
  • Eesy! With Tel-a-care VoIP we simply put your PABX on a cloud ( All problems can be solved on the cloud without us coming out to you).
  • Moving your phone simply plugging it out of your Data network point and then plugging it into the other  network point at your new office as long as you have internet
  • Use less cables as your VoIP phone has an internet port which you can extend to your laptop or PC
I have been experiencing downtime for more than a week by other service providers?

With Tel-a-care VoIP you can buy a LTE router by us, which work with your VoIP phone which make the VoIP phone wireless. Never experience downtime like cable theft or damage cables again. 

When signing up by other service providers. I never get what I signed up?

With Tel-a-care VoIP its Month-Month so we always make sure that you get the best Service from us.   Our clients smiles comes first.

VoIP Self Help

Answers to your Questions

Please contact us on
Tel: 021 906 6 906
Email: info@tel-a-care.co.za

We more then happy to assist

My phone does not work, boot or go on?
  1. Is your data depleted? Please load data with your ISP(internet service provider)
  2. .Is your Talk time depleted? An auto operator will tell you if you need to load talk time. Please visit your online portal to see if your Talk time is depleted.
  3. Is your internet off line?
  4. The Weather can play a factor if you have a LTE router, Radio link or a WAN connection. Please do a speed test. http://speedtest.mybroadband.co.za/
  5. Please make sure that all your cables are connected on the correct place.
  6. If you have a power failure at your Home or Business please unplug and plug the phone/ phones.
  7. Reset your phone if your phone/phones froze or did not load your extension. By unplugging your phone wait for 10 seconds and then plugging the phone back in to reset your phone/phones
  8. If you have a POE switch please plug out the POE switch wait for 10 seconds and then plug it back in to reset all your phones.
  9. Your VoIP Phone will tell you if the internet is offline.
I can't receive calls
  1. Make sure you did not press DND (do not desturb)
  2. Make sure you did not mute the phone (+ – )
My Phone is breaking up, static noise, noisy line or ending calls when I speak.
  1. Please test your internet speed http://speedtest.mybroadband.co.za/
  2. Make sure that your LAN ports are not faulty. (Common problem over time, wear and tear)
  3. Make sure that your LAN cables are not damage. (Common problem over time, wear and tear)
  4. Make sure that your LAN jack is not faulty.
  5. Check your hand piece if it’s not damage. (Common problem over time, wear and tear)
  6. Test out your curly cord if it’s not damage (Common problem over time, wear and tear)
  7. Contact your ISP( internet service provider) you with.
  8. Is everything connected correctly?
  9. Reset the phone by plugging it out then wait for 10 seconds and plugging it back in.
  10. If you are connecting to the Internet then ensure SIP ALG has been disabled on your router.
  11. Turn off updates of your router as this can effect your VoIP line aswell
Phone showing Red light on my Fanvil
  • Red light flikkering means that your network is offline or not plugged in correctly
  • Green light means its online
All or Two, three ect. Of my extensions are working, but the one extension is off or does not boot up.

Test your internet. If your upload & download speed is not sufficient to run all your phones. You will experience this problem please contact your ISP or Tel-a-care we more than happy to assist.

I have a problem with my mobile VoIP App?
  • Your BRIA or Zoiper App Android works best if you have 4G signal which is out of our control.
  • Your BRIA or Zoiper App extension will indicate your signal strength.
  • Any break ups or cutt-offs are due to your signal strength and not the mobile app or Tel-A-Care
  • The type of phone you use can also alter the VoIP functionality, especial if the mobile phone is not 4G compatible.

Location

Location: 4 Langverwacht Road, Kuils River, Cape Town. 7580

Ofiice Hours: 08:00am-5:00pm
Reg no: 2001/027899/23
Vat No: 4110251958
Tax No: 9043364141

Tel: 021 906 6906